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It is broadly agreed that the developments in the data management field have been dramatic during the last several years. This explosive growth is a result of the widespread research and development activity among professionals in data management. Current Trends in Data Management Technology reports on...

Truly meaningful implementation and management of Computer-Based Information Systems (CBIS) diffusion carry many apparent challenges and risks. Technical, sociopolitical, economic and cultural risks and conflicts, which hinder this diffusion, can be resolved, but only through management tools such as...

Software Process Improvement (SPI) efforts are being undertaken by organization of all types and sizes as they attempt to deal with the challenges of quality, complexity and competitiveness. Software process improvement efforts rely on the successful integration of many technical, organizational and...

The Journal of Cases on Information Technology (JCIT) publishes comprehensive, real-life teaching cases, empirical and applied research-based case studies, and case studies based on individual, organizational, and societal experiences related to the utilization and management of information technology....

In response to increasing competition and cost pressures from managed-care practices, healthcare organizations are turning to information technology (IT) to increase efficiency of their operations and reach out to new patient markets. One promising IT application, telemedicine, enables remote delivery...

At Whirlpool, data warehousing is providing important support in all of these critical areas (see Table 1). To illustrate, Whirlpool’s data warehouse enables quality engineers to easily track the performance of component parts. This allows the engineers to assess new components that are being field...

The Office of Information Technology at California State University, Fullerton is responsible for campus administrative mainframe and programming support, as well as for all mainframe applications such as the student records and financial accounting systems. Two campus organizations, University...

In this paper the issues faced by firms in today’s telecommunications environment are compared and contrasted with an actual telecommuting case study of Trade Reporting and Data Exchange, Inc. (T.R.A.D.E.), a software engineering company located in San Mateo, CA. Initial results indicate that...

The object of this case study is a marketing and sales information system in two local offices of a regional telephone company. A unified, advanced client/server system was needed due to the merging of three companies into a bigger regional company, keener competition, and the growing complexity of the...

The armed services must provide its personnel with acceptable housing at minimum cost within the vicinity of military installations. To achieve these housing objectives, the Department of Defense (DOD) has entered into experimental joint ventures with private developers to construct attractive housing...

Although numerous firms have experimented with business process reengineering (BPR), many have achieved less than dramatic results (Davenport, 1993; Hammer and Champy, 1993; Kotter, 1995). To explore possible reasons for BPR underachievement, an in-depth case study was undertaken. The case focuses on...

Lawrence Livermore National Laboratories’ Zephyr System demonstrates how emerging technologies can help streamline procurement processes and improve the coordination between participants in engineering projects by enabling new ways of collaboration. The project also shows the success of a highly...

Central Ridge University1 (CRU) is a large, research-oriented university composed of 10 major colleges, connecting over 15 branch campuses, and offering various continuing, distance, outreach and executive programs. One of the major colleges of CRU is The College of Business Administration (CBA). CBA...

ENI Company is an electronic commerce firm in South Korea. ENI Company provides English news items and English lessons to the subscribers through daily e-mail service that includes free English news-related question and answer sessions via e-mail. This case study deals with the struggle of this firm to...

A province-wide network of Community Access Internet sites was supported during the summers of 1996 and 1997 by Wire Nova Scotia (WiNS), a government funded program to provide staffing, training and technical support for these centres. The program was managed remotely from an office in Sydney, Nova...

This case describes the installation of an IBM mainframe computer at the Royal Canadian University. The goal of the described project was to establish a Numerically Intensive Computing Service (NICS) in order to provide “first-class” computing facilities to the researchers. Due to a number of factors...

The Bell Online Institute (BOLI) represents a radical change to the way Bell Canada provides internal training to its 27,000 employees. BOLI specializes in Web-based training, one type of technology enabled (distance) learning. Web-based training is a significant departure from the more traditional...

Today many IS departments and individuals are attempting to transform from technical groups and specialists to user oriented functions and customer support personnel. The major responsibility of the traditional IS department has evolved from the development, operation, and support of technology to the...

A practitioner’s approach to integrate databases and evolve them so as to support new database applications is presented. The approach consists of a joint bottom-up and top-down methodology; the bottom-up approach is taken to integrate existing database using standard schema integration techniques...

This paper addresses data modeling problems inherent in the use of geographic information systems (GIS) that are not adequately covered by traditional modeling techniques. GIS technology has only recently begun to be used for traditional system development by large numbers of organizations and there...

Database practitioners, programmers, and researchers have long dealt with issues arising from the complexity of an environment in which shared and persistent data is required. Many hard lessons have been learned and approaches developed. The new computing world order has many of the same issues and...

Over the years, IT projects have gained the reputation for being completed late and beyond budget. Project managers, consultants, academic researchers, and others have suggested reasons. Perhaps IT projects grow uncontrollably beyond their initial scope. Maybe cost estimators simply underestimate their...

Information systems (IS) are implemented within a social context consisting of economic, political, cultural and behavioural factors which differ greatly between societies and countries. Failure to take account of such differences can inhibit adoption of information technology (IT) and increase the...

A socio-technical approach to information systems requires recognition of the inextricable link between information technologies and humans as designers and users. This essay explores five areas in which information technology and human computer designers/users interact within the context of global...

This study tests the multi-cultural applicability of Huber’s technological imperative framework by comparing the effects of the adoption of a new telecommunication technology, cellular phones, on the behavior of the sales force in several industry sectors in France and the U.S. The study investigates...