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This article describes the methodology, design, and evaluation of an integrated strategic decision support and expert system (called SUCCESS) for use by senior management. It was developed to assist top managers of strategic business units (SBU’s) in business strategy formulation. SUCCESS allows...

Local and telecommunications systems (LTS) constitute an important new technology which is being increasingly deployed in modern organizations. Common applications include factory and office automation, laboratory research, and academic instruction. LTS figure prominently in electronic messaging...

This article deals with the situational theory of management and develops situational guidelines for managers planning knowledge-based system development and introduction within their organizations. It includes a discussion of two specific company situations and the different ways in which the general...

Human resource information systems (HRIS) have vastly improved structured human resource management decision making while failing to improve semi- or unstructured decision making. This paper describes a human resource decision support system (HRDSS) which integrates DSS capabilities with those of HRIS...

Information centers are appearing in many large organizations. Some Chief Information Officers (CIOs) have proclaimed them to be immediate successes, while other CIOs have not been convinced. When questioned further, they often mention the issue of control of the information center as a central...

This paper reports the findings of a study conducted to determine the end user’s perspective regarding the value of an Information Center (IC) in enhancing end-user computing (EUC). The study was conducted during 1987-1988 and included 158 end users from 67 companies. Approximately one-half of the...

Incremental MIS design and development methodologies have received limited attention in the MIS literature. This paper describes incremental methodologies appropriate for very large scale MIS developments which can cost millions of dollars and take years to develop. This paper describes a “resource...

INTERVIEWEE PROFILE: Mr. J. Gary Augustson is executive director of Computer and Information Systems at The Pennsylvania State University where he is responsible for all University telecommunications, administrative computing, central academic computing and library computing. Penn State is a...

Significant payoff potential exists for organizations that effectively exploit artificial intelligence technologies to manage organizational knowledge. The fundamental concepts of knowledge management, knowledge acquisition, knowledge representation, and knowledge utilization are examined in light of...

The global connectivity promised by the development of the Integrated Services Digital Network (ISDN) will have a major impact on the management of multinational firms in the 21st century. This paper explores this impact from two perspectives: using ISDN capabilities as an information resource to...

Individual and situational variables are examined as factors in the behavior of computer users, namely copying of software (programs) and destruction of computer data by distributing destructive programs (viruses). The results of this research indicate that situational independent variables do explain...

INTERVIEWEE PROFILE: John Callahan is the Director of Information Resources Management for Hershey Foods Corporation. In that role, he is the senior corporate official responsible for the information systems activities throughout the corporation. His principle charter is to establish corporate-wide...

This paper presents an overview of the empirical evidence concerning the nature of computer abuse against organizations and viable control mechanisms. A model of perpetrator motivation is presented and General Deterrence Theory is proposed as an appropriate theoretical basis for the design and...

Most information system plans include an objective description of system requirements, but fail to describe the qualitative environment they will produce. For most users the qualitative environment is what counts. Experience in one organization demonstrates that developing an explicit "shared vision"...

The successful information systems managers will be those who align their information systems objectives with the overall objectives of the companies they serve. Top management has little interest in state-of-the-art information technology unless the information provided can be directly linked to an...

INTERVIEWEE PROFILE: Dr. Michael D. Oliff is the director of Manufacturing 2000, at the International Institute for Management Development in Lausanne, Switzerland. He is responsible for a collaborative worldwide project involving 19 leading manufacturing companies in 14 different industries. The five...