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In the present web era, efficient and topmost outcomes of applications, such as recommender systems, search engines, voting and other ranking applications fascinate web users. Web services maintain communication among applications and applications to end users. In E*Trade, the support system evolves to...

Conclusions about factors affecting software piracy are rarely consensual and often rely on student samples. In addition, the actual dilemma faced by software downloaders—whether to pay or not—received little attention in the past. In this paper, the authors suggest an explanation to the compensation...

Customer switching resistance (CSR) is the highest level of loyalty because it means that a customer will be loyal and be sustained even if disruptions occur. This research aims to determine and analyze the determinants of brand trust and its relationship with customer switching resistance. To...

This article describes how there is a debate over the benefits and costs of international tourism and engagement with international trading networks for people living in areas where poverty continues to affect a large percentage of the population. An examination of the perspectives of ethnic minority...

This study aims to examine effects of consumer confusion proneness on two consumer behavior variables, word of mouth and buying decision, in a confusion prone product market like smartphone and mobile applications (app). Additionally, the study examines the moderating influence of a personality trait...

Green manufacturing management has attracted research attention in the recent past. In this paper, an attempt is made to review the status of literature and philosophy practised in Green manufacturing management. A number of articles and refereed journals are reviewed and classified into the types of...

The Overall Equipment Effectiveness (OEE) is an established method to monitor and improve the effectiveness of manufacturing processes. OEE is frequently used as a key metric in Total Productive Maintenance (TPM) and Lean Manufacturing environment. This paper focuses on the OEE measurement of the...

Scheduling systems based on traditional heuristic rules, which deal with the complexities of manufacturing systems, have been used by researchers for the past six decades. These heuristics rules prioritise all jobs that are waiting to be processed on a resource. In this paper, a novel Index Based...

Knowledge Management (KM) is one of the hottest topics today in both the industrial and research world. In our daily life, the authors deal with huge amounts of data and information. Data and information are not knowledge until they know how to obtain the value out of it. This is the reason the authors...

This paper proposes an innovative factory planning methodology to achieve the objectives that were defined by Flexitallic for the future expansion of the Thermiculite production line. The concepts under investigation extend to the analysis of flow benefits and restrictions considering product features...

The costs incurred during production, use, and disposal is mostly committed by early design decisions. Product designers started giving due consideration to life cycle cost implications of their design decisions. In this paper we developed a product lifecycle cost estimation system which can able to...

This study investigates the different factors affecting Customer Relationship Management (CRM) adoption by Egyptian Small Business Enterprises (SBEs). A systematic review of extant literature on CRM adoption by SBEs was conducted both holistically, and specifically in developing countries (e.g. Egypt)....

CRM literature has considered the role of relationship quality (satisfaction, trust and commitment), but its respective effects on relationship maintenance (retention) and relationship development (cross-buying) are unnoticed. This research proposes an integrated model of CRM and investigates its...

This research aimed at studying and analyzing the relationships between the organizational, environmental characteristics and marketing performance in three Egyptian private telecommunication companies. The analyzed data came from a hand delivery survey of a stratified random sample of 390 from the...

Financial Services Industry in India is experiencing robust growth and intensity of competition unlimited by geographical operations and multiple methods of service delivery, witnessed by the ever dynamic and increasing role of Information Technology (IT). Relationship Marketing has replaced...

This paper discusses the possible blend between social computing and cloud computing. The result of this blend is the Sky model in which several clouds engaged in different types of social relations like collaboration and competition. Challenges and opportunities associated with the Sky model are...

Software-as-a-Service (SaaS) is a new information and communications technology (ICT) that offers dynamically scalable reconfigurable services to clients on demand via the internet. It is heralded as one of the most significant ICT advances that can facilitate business value creation and innovation....

This research looks at the adoption of Internet and mobile applications comparing the factors that influence loyalty and satisfaction. It is the intent of this exploratory study to examine factors of adoption that are common in both Japan and the United States. After a comprehensive review of the...

Recent studies of the growth in e-commerce retail sales examine mainly supply side factors, such as the application of information technology, low transaction costs etc. The author uses an empirical model that provides evidence of significant demand side factors which also help explain structural...

Electronic service quality, or e-service quality, is the quality experienced by the user of a service delivered over the Web. Over the past several years, researchers have developed many models of e-service quality with the goal of identifying those factors that are most important for customer loyalty....

The rationale of this study is to find out the effectiveness of customer retention strategies from the perspective of the existing customers of a bank in Dehradun (India). The literature suggests that the retention is influenced by four levels namely financial bonds, social bonds, structural bonds and...

This paper analyzes information technology products for improvement existing solutions and implementations. Selected products are Business Intelligence (BI) applications in comparison with Customer Relationship Management (CRM), database and operating systems. The subject of interest is the...

Due to Web size and diversity of information, relevant information gathering on the Web turns out to be a highly complex task. The main problem with most information retrieval approaches is neglecting pages’ context, given their inner deficiency: search engines are based on keyword indexing which...

With the explosive growth of online sales, multi-channel retailers are increasingly focused on finding ways of integrating the online channel with traditional retail stores. The need for the development of effective multi-channel strategies is strongly felt by the retailers. The present research...

E-business initiative in many companies had started in the 1990s. These companies have recently begun to explore the use of Web Services (WS) technologies within their e-business context, since they provide an attractive, language-neutral, environment-neutral programming model that accelerates...