A Competency-Based Performance System in a Health Care IT Setting

William L. Solomonson (Oakland University, USA) and Tomas R. Giberson (Oakland University, USA)
Copyright: © 2015 |Pages: 307
EISBN13: 9781466687868|DOI: 10.4018/978-1-4666-8330-3.ch012
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Abstract

DiversiCorp Communications grew extremely fast to support Red Oak Health System's enterprise IT needs. Often promoting strong performers from within, DiversiCorp leadership recognized that their directors and managers needed enhanced support to maintain their expected level of service to their health care client. Two performance consultants were engaged who facilitated DiversiCorp leadership through a systematic organizational development process that culminated in the creation of an organizational “competency operating system.” This competency/behavioral-based system took as key inputs existing relevant company competencies and was developed with stakeholder involvement using a critical incident approach. Additionally, it was the core mechanism that then drove performance improvement through improved hiring practices, behavioral interview training, job tools and performance support, enhanced job descriptions, and aligned performance expectations and appraisals.
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