MLA
Brunello, Andrea, Paolo Gallo, Enrico Marzano, Angelo Montanariand Nicola Vitacolonna. "An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers." IGI Global, 2019. 33-51. Web. 23 Apr. 2024. doi:10.4018/JCIT.2019010103
APA
Brunello, A., Gallo, P., Marzano, E., Montanari, A., & Vitacolonna, N. (2019). An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers (pp. 33-51). doi:10.4018/JCIT.2019010103
Chicago
Brunello, Andrea, Paolo Gallo, Enrico Marzano, Angelo Montanariand Nicola Vitacolonna. "An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers," 33-51 (2019), accessed April 23, 2024. doi:10.4018/JCIT.2019010103
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