Building Performance Systems That Last

Joe Monaco (Monaco Group, Inc., USA) and Edward W. Schneider (Peacham Pedagogics, USA)
Copyright: © 2020 |Pages: 41
EISBN13: 9781799817390|DOI: 10.4018/978-1-7998-0054-5.ch002
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LIFTOR is a human performance system that promotes the safe and efficient operation of industrial forklift trucks. The original installation occurred in 1985. In the ensuing 30 years, it was installed at 16 sites. In spite of meeting its design goals, not all of these installations have survived, but because the same problem existed, and the same system was used to solve it, we can attribute the failures to differences between the sites. Some sites were closed for reasons unrelated to LIFTOR. Others failed because of systemic conflicts, but most of them failed after specific events occurred, such as new managers, new budgeting or contracting policies, or loss of support from corporate headquarters. Most of them could have been prevented by relying less on a corporate champion, and more on good cost-effectiveness reporting, coupled with more systematic training and involvement of front-line managers.
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