A Case of Leadership Styles: The New Boss

Musa Abu-Dieh (El Wafa, Palestine), Ala’a Abu-Dieh (El Wafa, Palestine), and Lorraine Warren (University of Southampton, UK)
Copyright: © 2014 |Pages: 240
EISBN13: 9781466658981|DOI: 10.4018/978-1-4666-5067-1.ch013
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This case examines the extent to which leadership styles influence organizational effectiveness. It compares two different leadership styles in the local office of an international auditing firm and their impact on the success of the business overall. A shift in office management had a very negative impact on employee satisfaction that resulted in a high employee turnover in addition to customer dissatisfaction and, therefore, poor company performance. This situation is linked to conceptualizations of leadership. Concluding reflections explore what could have been done differently to avoid this negative trajectory, considering not only leadership style, but the overall relationship of the office to its parent organization. This case is based in part on interviews with the office employees who compared the two different leadership styles.
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