The Case of the National Capital Market Authority: A Struggle of Power in the IT Directorate

Khaled Hjouj (Management Consulting Executive, Canada)
Copyright: © 2014 |Pages: 225
EISBN13: 9781466659100|DOI: 10.4018/978-1-4666-5067-1.ch012
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This case is about the National Capital Market Authority (NCMA), which is a regulatory, legislative, and supervisory governmental organization responsible for regulating the capital market in one of the Gulf countries. This case addresses the issues generated by a power struggle in the IT directorate and how hiring and promoting was subjected to personal relations with the CEO, which resulted in an organizational misalignment with target goals and led to organizational setbacks and business operation disruptions. NCMA was going through a major transition when they announced the restructuring of the organization. The IT department needed new leadership, after the director of the IT Directorate was laid off. Then the directorate management was assigned to an Acting Director, who was personally related to the CEO. He was unable to accept that he did not have the needed managerial skills to run the department.
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