Challenges of the Internationalization Process: A Case Study of a Knowledge-Intensive Service Company

Carolina Teixeira Carlos (University of Aveiro, Portugal), Nicole Bento de Jesus (University of Aveiro, Portugal), Raquel Nogueira Henriques (University of Aveiro, Portugal) and António Carrizo Moreira (University of Aveiro, Portugal)
Copyright: © 2021 |Pages: 82
EISBN13: 9781799878001|DOI: 10.4018/978-1-7998-4387-0.ch004
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Abstract

This chapter analyzes the internationalization strategy of a Portuguese knowledge-based service firm. It is based on a case study and the main objective is to discuss what internationalization theory best explains the company's internationalization strategy. The literature reviews the main internationalization patterns—Uppsala model, born globals, born again globals, and born regionals—so that a comparison of the main characteristics of each theory is discussed and analyzed. At the end of the chapter, a table summarizes the main characteristics of the internationalization process of each model presented. The case study is based on the analysis of both primary data from the firm and data obtained from an interview obtained with the CEO.
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