Cost of Poor Quality Management on Organizational Performance in Educational Settings

Shuti Steph Khumalo (University of South Africa, South Africa)
Copyright: © 2018 |Pages: 323
EISBN13: 9781522577546|DOI: 10.4018/978-1-5225-5288-8.ch012
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The purpose of this case study was to explore teacher absenteeism in both primary and secondary schools administered by the Department of Basic Education (DoBE) in South Africa. Further, the chapter focuses on how this phenomenon of teacher absenteeism is managed in schools and by the departmental authorities and its implications on the organization. This chapter proposes a number of quality improvement strategies that can be employed to mediate teacher absenteeism and enhance quality management of the problem.
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