Development of Trust During Large Scale System Implementation

Bjarne Rerup Schlichter (Aarhus School of Business, Aarhus University, Denmark)
Copyright: © 2010 |Pages: 15
EISBN13: 9781609607081|DOI: 10.4018/jcit.2010040101
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Implementations of information systems are complex and problematic with a reputation for being delayed and exceeding budget. A critical factor in implementations is trust in the system, trust in the project and trust between the various stakeholders. This case charts the evolution of trust in the implementation of the Faroese integrated healthcare system and shows how trust relations at various points in the project became difficult, what the causes and consequences of these trust difficulties were, and how they were successfully resolved in the project.
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