Education in Conflict Resolution Using ICT: A Case Study in Colombia

Ana Dolores Vargas Sánchez (Center for Technologies for the Academy, Universidad de La Sabana, Chía, Colombia and Universitat Autònoma de Barcelona, Balleterra, Spain) and Luis Eduardo Veloza Chamucero (Universidad Militar Nueva Granada, Bogotá, Colombia and Universidad Manuela Beltrán, Bogotá, Colombia)
Copyright: © 2017 |Pages: 43
EISBN13: 9781522535195|DOI: 10.4018/JCIT.2017040103
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Education in today's society has meant that new challenges arise, including training on coexistence and a culture of peace in technological media. This article presents the results of a study that aimed to identify how information and communications technology (ICT) can support training in conflict resolution in Colombian public education. To address the use of technology for training in conflict resolution in this experience, the authors took into account the following categories of analysis: peaceful strategies or techniques for conflict resolution; methods and models for conflict resolution; and best practices with ICT. The research results helped identify the relevance of the use of technological tools for education in conflict resolution at an early age and the importance of providing training for teachers in these cross-sectional areas of school contexts.
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