Implementing Collaborative Process Management: The Case of Net-Tech

Florian Leser (University of St. Gallen, Switzerland), Rainer Alt (University of St. Gallen, Switzerland), and Hubert Osterle (University of St. Gallen, Switzerland)
Copyright: © 2005 |Pages: 18
EISBN13: 9781609607197|DOI: 10.4018/jcec.2005100101
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Businesses often do not succeed with the implementation of collaborative processes, and research has not provided adequate help. The article provides a concept for services and standards to implement collaborative processes and describes experiences from a successful solution. The case of Net-Tech’s Elex analyzes how Net-Tech realized a collaborative process management for its manufacturing operations. The case study shows a concept for implementing collaborative processes as well as its implementation as a “proof by demonstration.” Even if the solution has proven to implement collaborative processes in a network of more than 50 partners in high-tech industry, more research is required toward generalization. Business managers might use the concept of the services and standards at Elex and the experiences of Net-Tech as guidelines when they are in a situation to decide on the implementation of collaborative processes.
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