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Implementing Software Metrics at a Telecommunications Company - A Case Study

David I. Heimann (University of Massachusetts, USA)

EISBN13: 9781605664996|DOI: 10.4018/978-1-59140-259-6.ch036

OnDemand Chapter PDF Download Download link provided immediately after order completion

Abstract

This case study explores a metrics program to track the development of a new version of a telecommunications company’s voicemail product. The study addresses the adoption of the program, its components, structure, and implementation, and its impact on product quality and timeliness. The study also discusses the aftermath of the program and its place in the larger organizational culture.

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Implementing Software Metrics at a Telecommunications Company - A Case Study

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