Improving the Tendering Process: A Construction Organization Perspective

Hafez Salleh (University of Malaya, Malaysia)
Copyright: © 2012 |Pages: 83
EISBN13: 9781466610125|DOI: 10.4018/978-1-61350-311-9.ch003
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Construction sector is unique in a way because more than 90% companies are Small and Medium Sized Enterprise (SME). This chapter presents a case study of a construction company with past and current projects valued up to £15 million, and has completed a number of construction projects both in private and the public sectors including housing, commerce, leisure, health, education, retail, et cetera. The company operates out of multiple locations and decided to improve the tendering process using a new IT system. On applying the IT readiness model it was found that almost all the attributes identified were not at lower level 1. The practice achieved maturity in three areas – skills and leadership are identified at level 5, and roles & responsibility were identified at the top of the level.
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