India to China – Repurposing Learning Software across Cultures: Positioning an E-Learning Framework of a Technical Library Program for Success

Margaret Strong (CA Technologies, USA), Bobby Joy (CA Technologies, India), Madhukar Pulluru (CA Technologies, India), Tenya Dong (CA Technologies, China), and Edward Zhou (CA Technologies, China)
Copyright: © 2011 |Pages: 262
EISBN13: 9781609606879|DOI: 10.4018/978-1-61520-989-7.ch012
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This case study follows an international e-learning software development project between the India and China Technology Centers of the largest independent software company in the world. The case presents many of the major intercultural project challenges that can typically arise in an information technology workplace. This example focuses on the customization and deployment of an e-learning framework supporting online and physical libraries of technical publications. This library forms an integral component of blended e-learning solutions for the technical workforce. The case uses a running narrative, project artifacts, e-mails, and team debriefings. Students will encounter reflective questioning and be given the opportunity to recognize key milestones and strategies that they might consider adopting when working with intercultural, virtual teams in their professional careers.
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