Knowledge Management: A Catalyst for the Phenomenal Growth in IT Business Processes

Neeti Chopra (Guru Gobind Singh Indraprastha University, India), Anjana Singh (Guru Gobind Singh Indraprastha University, India), Vibhawendra Pathak (L. N. Mishra College of Business Management, India) and Vikas Arora (CSC, India)
Copyright: © 2018 |Pages: 195
EISBN13: 9781522577492|DOI: 10.4018/978-1-5225-5288-8.ch007
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The evolution of knowledge and knowledge-based issues are significant for effective management of knowledge. The effective management of knowledge has been characterized as a prerequisite for organizations looking for sustenance in this competitive era. This case focuses on the sphere of knowledge management to throw the light on the importance of knowledge management in an IT company. The case will manifest the fact that knowledge management is indispensable for organizational performance. The case also focuses on giving attention to three key components—people, processes, and technology—that will help to manage knowledge in an effective way. The main objective is to prioritize the processes of acquisition, integration, and usage of knowledge, which is what knowledge management (KM) is all about. KM is a process that through creating, accumulating, organizing, and utilizing knowledge helps attain the objectives and improve the organizational performance. The major benefit of introducing KM practices in organizations is its undeniable impact on organizational performance.
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