Pioneering the Health Care Quality Improvement in India Using Six Sigma: A Case Study of a Northern India Hospital

Anuj Kapoor (Punjab University, Chandigarh, India), Rahul Bhaskar (Steven G. Mihaylo College of Business and Economics, California State University, Fullerton, Fullerton, CA, USA), and Au Vo (Claremont Graduate University, Claremont, CA, USA)
Copyright: © 2012 |Pages: 15
EISBN13: 9781466648241|DOI: 10.4018/jcit.2012100104
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In India, the notion of Health Care Quality has become a relevant topic. Even though Quality Management processes such as Six Sigma have been proven in the health care industry in the United States, there is little record of Six Sigma implementation in India. Despite the lack of proven success in the country, Simplified Health Care, a prominent health care provider in North India, launched successful Six Sigma implementation, which was supplemented with other IT initiatives including Electronic Health Care Records. Simplified Health Care success is a testament for Six Sigma, despite challenges ahead.
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