Quality Award and Certifications: A Case of Excellence

Flevy Lasrado (University of Wollongong in Dubai, UAE), Zoya Husain (University of Wollongong in Dubai, UAE) and Reem Hasan (University of Wollongong in Dubai, UAE)
Copyright: © 2018 |Pages: 91
EISBN13: 9781522577454|DOI: 10.4018/978-1-5225-5288-8.ch003
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Abstract

Quality awards have been widely used by organizations to improve the internal quality as well as to gain recognition and reputation for their products and services. This case illustrates a case of Dubai quality award. Through the 22 years of history of excellence, the Dubai quality award has inspired organizations towards a journey of excellence. The case illustrates the Dubai quality award structure and illustrates the good practices of winners.
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