Queuing Theory Contributions and Applications in Health Service: A Study in the Field of Management Problems

Alexandre Beraldi Santos (Fluminense Federal University, Brazil), Ana Carolina Sanches Zeferino (Fluminense Federal University, Brazil), Ilma Rodrigues de Souza Fausto (Fluminense Federal University, Brazil), Sandra Maria do Amaral Chaves (Fluminense Federal University, Brazil), and Saulo Cabral Bourguignon (Fluminense Federal University, Brazil)
Copyright: © 2023 |Pages: 183
EISBN13: 9781668484432|DOI: 10.4018/978-1-6684-5185-4.ch010
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Abstract

This study analyzes the contributions and applications of queuing theory (QT) in the field of health service management problems. This review presents a classification system of healthcare examined with the aid of queuing models. The purpose of this is to analyze the contributions and applications of QT in the field of problem management in health services and to give indications of when and how to use QT in order to enhance daily management decisions. A literature review was carried out to investigate the health areas supported by queuing models, searching articles that described problem models and their topics or keywords related to QT and population health or health problems. The present study analyzed 314 articles that address the applications of QT in healthcare management between 2014 and 2020. This review demonstrates that QT can contribute to the improvement of health services and provide resource managers to achieve this improvement. A discussion of why, when, and requirements to apply QT is presented.
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