Relationship Between ISO 9001 Quality Management System and Productivity Improvement: The Case of the Colombian Auto Parts Sector

Ricardo Prada (Universidad EAN de Colombia, Colombia)
Copyright: © 2018 |Pages: 251
EISBN13: 9781522577515|DOI: 10.4018/978-1-5225-5288-8.ch009
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The objective of this case is to verify, through the construction of an explanatory model, the possible connection between ISO 9001:2015 quality management system and productivity improvement on a representative sample of companies in the auto parts sector based on different aspects considered in the implementation. The auto parts sector of the automotive industry, supported mainly by its large and medium-sized companies, produces the necessary parts and pieces to support this market. The research analyzed 110 auto parts companies, proportionally distributed in terms of size (large, medium, and small). The results of the empirical study confirm the existence of positive relations between the ISO 9001:2015 quality management system and the improvement of productivity. This chapter focuses on analyzing the relationship between the ISO quality management system and the improvement of productivity as business renewal strategies, for which it explores the Colombian auto parts sector.
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