Solve the Problem…So it Stays Solved!

Joe Monaco (National LIFTOR Licensing Systems, USA) and Edward W. Schneider (Peacham Pedagogics, USA)
Copyright: © 2015 |Pages: 93
EISBN13: 9781466687783|DOI: 10.4018/978-1-4666-8330-3.ch004
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This case study explores how a performance management system was developed to address recurring health and safety issues in an organization. Performance improvement technologists were recruited to address the problem and ensure that it stayed solved. The authors describe the process that was used to develop a training program that eventually evolved to a full scale Performance Management (PM) System. Today, nearly three decades later, the PM System has endured with its original mission intact; it has influenced the international dialog on forklift operator safety; and it provides, through ongoing field research, insights into how a Performance Management system might endure past the first change in the management that championed it.
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