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Technological Innovation in a College

Patricia Fullmer (Lincoln University, USA)

EISBN13: 9781605666204|DOI: 10.4018/jcit.2008040101

OnDemand Chapter PDF Download Download link provided immediately after order completion

Abstract

The purpose of this case study was to understand the issues and factors involved in the implementation of a technological innovation in an institution of higher education. The business office of a four-year college attempted to replace a by-hand paper requisition entry process with an online process without the assistance of the information technology department. The initial implementation in 2004 was stopped and a consultant, the author, was engaged to investigate and develop recommendations to modify the implementation. Archival information consisting of reports, meeting minutes, participant-observation field notes and interview and survey results were used to review the implementation process. The college has purchased two online requisition systems for online requisitions and pilot tested a third online requisition system during the summer of 2006 through 2007 in three departments. The online requisition system is seen as the gateway for the college into e-commerce.

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Technological Innovation in a College

Abstract