The Integration of Medical Records Management Requirements in ICTs: Electronic Health Systems in Private and Public Hospitals in the Umhlathuze Area, KwaZulu-Natal Province, South Africa

Lungile P. Luthuli (University of Zululand, South Africa) and Trywell T. Kalusopa (Department of Information & Communication Studies, University of Namibia, South Africa)
Copyright: © 2020 |Pages: 67
EISBN13: 9781799865650|DOI: 10.4018/978-1-7998-2527-2.ch003
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This study comparatively investigates the integration of medical records management requirements in the ICTs/electronic health systems in two hospitals: a public and private hospital in the Umhlathuze Area, KwaZulu-Natal Province, South Africa. The study made a comparison and examined whether the current management practices support service delivery in the context of the Batho Pele principles. In doing this, the study reviewed extensive literature on records management by assessing the depth of the integration of ICTs in the management of medical records in South Africa. The targeted study sample in both the public and private hospital was 193.
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