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The Intricacies of Trust in Technology: A Study of the Clash Between Apple and the FBI

Aditya Mishra (Symbiosis School of Economics, Symbiosis International University, India)

EISBN13: 9781799873884|DOI: 10.4018/JCIT.2020100102

Teaching Case PDF Download Open access cases are freely available for download

Abstract

The aim of this paper is to demonstrate the intricacies of trust in an institutional setting with the help of a case entailing a clash between Apple and the FBI in a situation that was both politically and emotionally complex. The review of literature covers an extensive amount of academic papers to encapsulate each and every aspect of trust ranging from simple characterization of the concept to the deep-seated complexities of the matter like the effect of ethnicity on trust or the neurological effects during a breach of trust. Finally, it identifies serious gaps in research that are needed to be worked upon by other researchers to further our understanding of the matter.

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The Intricacies of Trust in Technology: A Study of the Clash Between Apple and the FBI

Abstract