The Use of Companion Applications to Support Instructor-Led Training

Stephanie R. Johnson (PACCAR, USA)
Copyright: © 2020 |Pages: 172
EISBN13: 9781799865865|DOI: 10.4018/978-1-7998-3673-5.ch009
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This case study reflects on the use of a mobile training companion application to overcome limitations of supporting a level-three evaluation of the participants following a face-to-face training course. A level-three evaluation determines how well a person that attended training is able to transfer the information they learned to their job. The rapid adoption of smartphones enables the creation of solutions not previously considered viable in this industry, which has typically used either a traditional web-based training strategy or a traditional face-to-face training strategy to meet its training objectives. This solution is especially important because the training attendees work individually and each person covers a different territory than another, making it even more difficult to measure transfer.
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