User Design: A Case Study in Developing Workplace Curricula

Robert Anthony Jordan (Independent Researcher, USA) and Alison Carr-Chellman (Penn State University, USA)
Copyright: © 2015 |Pages: 116
EISBN13: 9781466687790|DOI: 10.4018/978-1-4666-8330-3.ch005
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This case describes how a federal government agency engaged in a user design process to design, develop, and implement a workplace learning curriculum to be implemented throughout several agency offices. While several offices had developed their own training program, there were inconsistencies and a lack of standardization. The authors describe how a user design process was utilized in the development of a standardized curriculum. User design shifts the responsibility of design from expert designers to frontline users and stakeholders. Several user-driven tools are available to organizations that adopt user design processes. Potential advantages of a curriculum developed through user design include better adoption and diffusion of the curriculum and improved engagement of the users in the workplace.
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