Using Bad News to Make Good Decisions

Margaret Johnson (Texas Tech University, USA), Larry Hovey (Texas Tech University, USA) and Pam Tipton (Texas Tech University, USA)
Copyright: © 2012 |Pages: 374
EISBN13: 9781466610088|DOI: 10.4018/978-1-60960-857-6.ch025
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Abstract

Along the way, a number of personnel, organizational, and technical problems were encountered, and many were resolved. What did became clear is that using data to inform decision making is an evolving process that can provide a solid basis for continuous program improvements.
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