Using Screen Capture Feedback to Establish Social Presence and Increase Student Engagement: A Genuine Innovation in Feedback

Russell Stannard (Norwich Institute for Language Education, UK) and Steve Mann (University of Warwick, UK)
Copyright: © 2018 |Pages: 116
EISBN13: 9781522550525|DOI: 10.4018/978-1-5225-2724-4.ch005
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The quality of feedback in HE (higher education) generates an enormous amount of interest and debate amongst the educational community and interested parties, with continual reference being made to the supposed poor quality of feedback in the National Student Surveys (NSS 2013). Indeed, students report that this is one area of their student experience which they are least satisfied with (e.g. HEFCE 2005.The innovation we outline is based around the use of screen capture (SC) technology to provide feedback. It offers a way of providing more personalised feedback and building a stronger sense of social presence between tutor and student, thereby improving the quality of feedback provision. We believe that SC feedback provides more detailed feedback and is more natural in its delivery. If used well, SC feedback can provide more engagement and dialogue between the tutor and student, SC feedback has certainly been well received by both students and educators in a variety of HE contexts (e.g., Chen 2012) and this case study will contribute further to the discussion.
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