Using Training to Address Excessive Turnover in a Fast Food Organization

Jill Karen Jinks (University of Georgia, USA) and Karen E. Watkins (University of Georgia, USA)
Copyright: © 2020 |Pages: 247
EISBN13: 9781799817499|DOI: 10.4018/978-1-7998-0054-5.ch012
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The purpose of this case is to present a story about an effort to address a threatening business problem for a company in an industry that relies on low-wage, minimally-skilled employees. The industry is characterized by high turnover that makes training efforts difficult. The designers and developers had to be flexible, creative and innovative in creating their project plan and instructional intervention. The dynamics of the organization were fluid. The team had to consider these dynamics in selecting their approach. They had to be comfortable with using approximations and assumptions in developing the inputs for their design and development decisions. Ambiguity and uncertainty were constants for the team members.
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