Welcome to the InfoSci Platform
MIS Research Frontiers: Listening (More) to the Customer

MIS Research Frontiers: Listening (More) to the Customer

Copyright: © 2012 |Pages: 39
ISBN13: 9781466601642|ISBN10: 1466601647|EISBN13: 9781466601659
DOI: 10.4018/978-1-4666-0164-2.ch011
Cite Chapter Cite Chapter

MLA

Adamantios Koumpis. "MIS Research Frontiers: Listening (More) to the Customer." Management Information Systems for Enterprise Applications: Business Issues, Research and Solutions, IGI Global, 2012, pp.227-265. https://doi.org/10.4018/978-1-4666-0164-2.ch011

APA

A. Koumpis (2012). MIS Research Frontiers: Listening (More) to the Customer. IGI Global. https://doi.org/10.4018/978-1-4666-0164-2.ch011

Chicago

Adamantios Koumpis. "MIS Research Frontiers: Listening (More) to the Customer." In Management Information Systems for Enterprise Applications: Business Issues, Research and Solutions. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0164-2.ch011

Export Reference

Mendeley
Favorite

Abstract

This chapter presents new questions with respect to the research in Management Information Systems. The book continues with an assessment of the service factory concept presented in the previous chapter, and presents the results of a series of workshops held on this topic. The author asked the workshop participants to self-organise as groups and plan their actions for product development in each of the five case studies according to the principles of the service factory application framework so that they get exposed to the practical aspects of its usage. Results of this final iteration are reported in the last section, named “After Trial.”

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.