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A Structured Test Approach for Service Concepts

A Structured Test Approach for Service Concepts

Thomas Burger, Kwang-Jae Kim, Thomas Meiren
Copyright: © 2012 |Pages: 11
ISBN13: 9781466615830|ISBN10: 1466615834|EISBN13: 9781466615847
DOI: 10.4018/978-1-4666-1583-0.ch017
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MLA

Burger, Thomas, et al. "A Structured Test Approach for Service Concepts." Technological Applications and Advancements in Service Science, Management, and Engineering, edited by Stuart D. Galup, IGI Global, 2012, pp. 295-305. https://doi.org/10.4018/978-1-4666-1583-0.ch017

APA

Burger, T., Kim, K., & Meiren, T. (2012). A Structured Test Approach for Service Concepts. In S. Galup (Ed.), Technological Applications and Advancements in Service Science, Management, and Engineering (pp. 295-305). IGI Global. https://doi.org/10.4018/978-1-4666-1583-0.ch017

Chicago

Burger, Thomas, Kwang-Jae Kim, and Thomas Meiren. "A Structured Test Approach for Service Concepts." In Technological Applications and Advancements in Service Science, Management, and Engineering, edited by Stuart D. Galup, 295-305. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1583-0.ch017

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Abstract

To assure new services attain a certain level of quality, services should be developed and tested systematically like products or software. In practice, this is rarely the case, especially in regards to the testing of service concepts due to appropriate solutions, processes, and methodology seem to be missing. In this paper, the authors propose an approach to how service testing can be realized in practice and present supporting processes, methods, and technologies for testing services in laboratory environments.

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