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Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics

Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics

A. Taleb-Bendiab, K. Liu, P. Miseldine, S. Furlong, W. Rong
Copyright: © 2007 |Volume: 3 |Issue: 3 |Pages: 10
ISSN: 1548-0623|EISSN: 1548-0615|ISSN: 1548-0623|EISBN13: 9781615201792|DOI: 10.4018/jcec.2007070104
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MLA

Taleb-Bendiab, A., et al. "Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics." IJCEC vol.3, no.3 2007: pp.45-54. http://doi.org/10.4018/jcec.2007070104

APA

Taleb-Bendiab, A., Liu, K., Miseldine, P., Furlong, S., & Rong, W. (2007). Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics. International Journal of Cases on Electronic Commerce (IJCEC), 3(3), 45-54. http://doi.org/10.4018/jcec.2007070104

Chicago

Taleb-Bendiab, A., et al. "Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics," International Journal of Cases on Electronic Commerce (IJCEC) 3, no.3: 45-54. http://doi.org/10.4018/jcec.2007070104

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Abstract

E-government is becoming a reality rather than a theoretical ambition; however, achieving the e-government anticipated benefits is still illusive, which is exacerbated by the continuous and ever changing business processes, IT, and user requirements. This article outlines the current state of e-government research and the challenges emerging from the need to integrate citizen, business, and technology into seamless e-government solutions and services. In addition, the article proposes a semiotics-informed framework for process-oriented e-government services, modeling, and management, which is used and tested on laboratory-based case studies.

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