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Predicting Users' Intention towards Using Library Self-Issue and Return Systems

Predicting Users' Intention towards Using Library Self-Issue and Return Systems

Siti Nadhirah Mohmed Razip, Siti Fatnin Abdul Kadir, Siti Nur Aishah Saim, Farah Nadia Mohd Dolhan, Nurshamimi Jarmil, Nurul Hasanah Md Salleh, Grunsin Rajin
Copyright: © 2017 |Pages: 14
ISBN13: 9781522507468|ISBN10: 1522507469|EISBN13: 9781522507475
DOI: 10.4018/978-1-5225-0746-8.ch007
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MLA

Razip, Siti Nadhirah Mohmed, et al. "Predicting Users' Intention towards Using Library Self-Issue and Return Systems." Handbook of Research on Leveraging Consumer Psychology for Effective Customer Engagement, edited by Norazah Mohd Suki, IGI Global, 2017, pp. 102-115. https://doi.org/10.4018/978-1-5225-0746-8.ch007

APA

Razip, S. N., Kadir, S. F., Saim, S. N., Dolhan, F. N., Jarmil, N., Salleh, N. H., & Rajin, G. (2017). Predicting Users' Intention towards Using Library Self-Issue and Return Systems. In N. Suki (Ed.), Handbook of Research on Leveraging Consumer Psychology for Effective Customer Engagement (pp. 102-115). IGI Global. https://doi.org/10.4018/978-1-5225-0746-8.ch007

Chicago

Razip, Siti Nadhirah Mohmed, et al. "Predicting Users' Intention towards Using Library Self-Issue and Return Systems." In Handbook of Research on Leveraging Consumer Psychology for Effective Customer Engagement, edited by Norazah Mohd Suki, 102-115. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-0746-8.ch007

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Abstract

This study aims to examine users' acceptance of library self-issue and return system by integrating Theory of Planned Behaviour (TPB)/Technology Acceptance Model (TAM) as the guiding principle. The research used a multiple regression for data analysis across a sample of 238 students. Their participation was purely voluntary. Empirical analysis confirmed that student's intention to use the library self-service by behavioural intentions and perceived usefulness. However, the subjective norm was found to be not significantly related to library self-issues and return system. This empirical results may benefit to the students and the librarians involved in self-issue and return system in library. The librarian could avoid a long queue of students in the library. For the students, they will be able to save time on borrowing or retuning the materials. This research offers a new findings compare to the previous study, where this research focus on undergraduate students in Malaysia. Next, the proposed framework could be used as a foundation for future research investigating students who had not applied the library self-service respond.

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