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E-Value Creation in a Government Web Portal in South Africa

E-Value Creation in a Government Web Portal in South Africa

Blessing M. Maumbe, Wallace J. Taylor
Copyright: © 2007 |Pages: 7
ISBN13: 9781591409892|ISBN10: 1591409896|EISBN13: 9781591409908
DOI: 10.4018/978-1-59140-989-2.ch065
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MLA

Maumbe, Blessing M., and Wallace J. Taylor. "E-Value Creation in a Government Web Portal in South Africa." Encyclopedia of Portal Technologies and Applications, edited by Arthur Tatnall, IGI Global, 2007, pp. 384-390. https://doi.org/10.4018/978-1-59140-989-2.ch065

APA

Maumbe, B. M. & Taylor, W. J. (2007). E-Value Creation in a Government Web Portal in South Africa. In A. Tatnall (Ed.), Encyclopedia of Portal Technologies and Applications (pp. 384-390). IGI Global. https://doi.org/10.4018/978-1-59140-989-2.ch065

Chicago

Maumbe, Blessing M., and Wallace J. Taylor. "E-Value Creation in a Government Web Portal in South Africa." In Encyclopedia of Portal Technologies and Applications, edited by Arthur Tatnall, 384-390. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59140-989-2.ch065

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Abstract

By the end of 2005, an emerging era of e-government had arrived in South Africa with the promise to transform public service delivery and the relationships between government, business and the citizens. E-government has been perceived as the second revolution in public management after the new public management of the 1980s (Saxena, 2005; Teicher, Hughes, & Dow, 2002). The advent of e-government information and services globally has brought increasing focus on the need to develop user-oriented quality Web portal services. Prior to this time, governments paid little attention to citizen service quality issues (Teicher et al., 2002).

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