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The Evaluation of Business Performance in ERP Environments

The Evaluation of Business Performance in ERP Environments

Vicky Manthou, Constantinos J. Stefanou, Kalliopi Tigka
Copyright: © 2018 |Pages: 9
ISBN13: 9781522539094|ISBN10: 1522539093|EISBN13: 9781522539100
DOI: 10.4018/978-1-5225-3909-4.ch030
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MLA

Manthou, Vicky, et al. "The Evaluation of Business Performance in ERP Environments." Operations and Service Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2018, pp. 633-641. https://doi.org/10.4018/978-1-5225-3909-4.ch030

APA

Manthou, V., Stefanou, C. J., & Tigka, K. (2018). The Evaluation of Business Performance in ERP Environments. In I. Management Association (Ed.), Operations and Service Management: Concepts, Methodologies, Tools, and Applications (pp. 633-641). IGI Global. https://doi.org/10.4018/978-1-5225-3909-4.ch030

Chicago

Manthou, Vicky, Constantinos J. Stefanou, and Kalliopi Tigka. "The Evaluation of Business Performance in ERP Environments." In Operations and Service Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 633-641. Hershey, PA: IGI Global, 2018. https://doi.org/10.4018/978-1-5225-3909-4.ch030

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Abstract

ERP systems, supporting and integrating all business processes across functions and offering real time information necessary for taking actions and making decisions, have prevailed in most enterprises worldwide. The costs involved in ERP implementations may be huge and must be justified by the outcomes. However, extant research has reported mixed and in some cases controversial results. In this chapter, certain important dimensions of ERP systems and of business performance are discussed. The chapter has an educational focus and aims at providing an exploration of ERP system's impact on certain business performance dimensions, informing thus scholars, practitioners and students of the issues involved and the areas they should pay attention when considering ERP implementations. Following an extensive literature review, a classification of diverse studies according to their research focus is provided, which reveals the range of business performance dimensions and can help researchers in their future projects.

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