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New Communication Technology Integration: Recommendations for Public Sector Change

New Communication Technology Integration: Recommendations for Public Sector Change

Leigh Nanney Hersey, Gayla Schaefer
Copyright: © 2019 |Pages: 18
ISBN13: 9781522541684|ISBN10: 1522541683|ISBN13 Softcover: 9781522588306|EISBN13: 9781522541691
DOI: 10.4018/978-1-5225-4168-4.ch009
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MLA

Hersey, Leigh Nanney, and Gayla Schaefer. "New Communication Technology Integration: Recommendations for Public Sector Change." Returning to Interpersonal Dialogue and Understanding Human Communication in the Digital Age, edited by Michael A. Brown Sr. and Leigh Hersey, IGI Global, 2019, pp. 186-203. https://doi.org/10.4018/978-1-5225-4168-4.ch009

APA

Hersey, L. N. & Schaefer, G. (2019). New Communication Technology Integration: Recommendations for Public Sector Change. In M. Brown Sr. & L. Hersey (Eds.), Returning to Interpersonal Dialogue and Understanding Human Communication in the Digital Age (pp. 186-203). IGI Global. https://doi.org/10.4018/978-1-5225-4168-4.ch009

Chicago

Hersey, Leigh Nanney, and Gayla Schaefer. "New Communication Technology Integration: Recommendations for Public Sector Change." In Returning to Interpersonal Dialogue and Understanding Human Communication in the Digital Age, edited by Michael A. Brown Sr. and Leigh Hersey, 186-203. Hershey, PA: IGI Global, 2019. https://doi.org/10.4018/978-1-5225-4168-4.ch009

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Abstract

Communication is key in the public sector as governments aim to interact with and respond to their residents. Citizens often participated in government through face-to-face communication like town meetings. Today, digital communication has become increasingly important to improving government-citizen relations. The authors explore how governments are using Web 2.0 and mobile government (m-government) to spread information quickly. As governments implement these new communication tools, they must also consider ethical implications associated with technology. The research identifies the elements that lead to successful integration and the biggest barriers that government employees are facing during the transition.

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