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Knowledge Sharing in the Context of Information Technology Projects: The Case of a Higher Education Institution

Knowledge Sharing in the Context of Information Technology Projects: The Case of a Higher Education Institution

C. Mussi, M. Angeloni, F. Serra
Copyright: © 2007 |Pages: 13
ISBN13: 9781599040813|ISBN10: 1599040816|ISBN13 Softcover: 9781616927585|EISBN13: 9781599040837
DOI: 10.4018/978-1-59904-081-3.ch012
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MLA

Mussi, C., et al. "Knowledge Sharing in the Context of Information Technology Projects: The Case of a Higher Education Institution." Strategies for Information Technology and Intellectual Capital: Challenges and Opportunities, edited by Luiz Antonio Joia , IGI Global, 2007, pp. 188-200. https://doi.org/10.4018/978-1-59904-081-3.ch012

APA

Mussi, C., Angeloni, M., & Serra, F. (2007). Knowledge Sharing in the Context of Information Technology Projects: The Case of a Higher Education Institution. In L. Joia (Ed.), Strategies for Information Technology and Intellectual Capital: Challenges and Opportunities (pp. 188-200). IGI Global. https://doi.org/10.4018/978-1-59904-081-3.ch012

Chicago

Mussi, C., M. Angeloni, and F. Serra. "Knowledge Sharing in the Context of Information Technology Projects: The Case of a Higher Education Institution." In Strategies for Information Technology and Intellectual Capital: Challenges and Opportunities, edited by Luiz Antonio Joia , 188-200. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-081-3.ch012

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Abstract

The proposal for this chapter is to analyze the influence of knowledge sharing in the context of an IT project management. This study is a result of field research that enabled an investigation of the way knowledge sharing figured among the parties involved in the ERP (SAP R/3) system implementation project in a Brazilian Higher Education Institution, as well as the analysis of how this sharing influenced the project in question. Data was collected in semi-structured interviews, open questionnaires and from documentary analysis. The research enabled us to verify that the factors that influenced knowledge sharing and consequently the project itself can be related to the context and dynamics of the institution in which the system was installed, to the way in which the project was planned and conducted, and also to the individual characteristics of the participants.

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