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The Impact of Information Technology on the Management of Intellectual Capital in the Banking Industry

The Impact of Information Technology on the Management of Intellectual Capital in the Banking Industry

S. Shang
Copyright: © 2007 |Pages: 14
ISBN13: 9781599040813|ISBN10: 1599040816|ISBN13 Softcover: 9781616927585|EISBN13: 9781599040837
DOI: 10.4018/978-1-59904-081-3.ch013
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MLA

Shang, S. "The Impact of Information Technology on the Management of Intellectual Capital in the Banking Industry." Strategies for Information Technology and Intellectual Capital: Challenges and Opportunities, edited by Luiz Antonio Joia , IGI Global, 2007, pp. 201-214. https://doi.org/10.4018/978-1-59904-081-3.ch013

APA

Shang, S. (2007). The Impact of Information Technology on the Management of Intellectual Capital in the Banking Industry. In L. Joia (Ed.), Strategies for Information Technology and Intellectual Capital: Challenges and Opportunities (pp. 201-214). IGI Global. https://doi.org/10.4018/978-1-59904-081-3.ch013

Chicago

Shang, S. "The Impact of Information Technology on the Management of Intellectual Capital in the Banking Industry." In Strategies for Information Technology and Intellectual Capital: Challenges and Opportunities, edited by Luiz Antonio Joia , 201-214. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-081-3.ch013

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Abstract

This study seeks answers to two questions: what types of intellectual capital are affected by IT and how can IT affect these types of intellectual capital? An analysis of intellectual capital indicators of the banking industry using an input-process-output model reveals that the process mediator variables, namely management capabilities, are highly affected by information technology. These management capabilities include risk management, quality management, taking advantage of new opportunities, product development and delivery, marketing management, and fulfilling customer needs. Information technology plays a key role in supporting decision-making, making possible business innovations and tightening controls of various processes through its tracking, informational, dissemination, analytical, simulative, and detection capabilities. Moreover, disintermediation is possible because of information technology. Although limited to one industry, it is believed that the study results can provide organizations with useful guidelines for managing intellectual capital with information technology.

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