The Impact of Information Technology on the Management of Intellectual Capital in the Banking Industry

Abstract

This study seeks answers to two questions: what types of intellectual capital are affected by IT and how can IT affect these types of intellectual capital? An analysis of intellectual capital indicators of the banking industry using an input-process-output model reveals that the process mediator variables, namely management capabilities, are highly affected by information technology. These management capabilities include risk management, quality management, taking advantage of new opportunities, product development and delivery, marketing management, and fulfilling customer needs. Information technology plays a key role in supporting decision-making, making possible business innovations and tightening controls of various processes through its tracking, informational, dissemination, analytical, simulative, and detection capabilities. Moreover, disintermediation is possible because of information technology. Although limited to one industry, it is believed that the study results can provide organizations with useful guidelines for managing intellectual capital with information technology.