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Citizens' Attitudes and Perceptions for Augmenting E-Governance Practices

Citizens' Attitudes and Perceptions for Augmenting E-Governance Practices

Sujith T. S., M. Sumathy
Copyright: © 2023 |Pages: 15
ISBN13: 9781668497111|ISBN10: 1668497115|ISBN13 Softcover: 9781668497128|EISBN13: 9781668497135
DOI: 10.4018/978-1-6684-9711-1.ch015
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MLA

Sujith T. S., and M. Sumathy. "Citizens' Attitudes and Perceptions for Augmenting E-Governance Practices." Leadership and Governance for Sustainability, edited by Neeta Baporikar, IGI Global, 2023, pp. 284-298. https://doi.org/10.4018/978-1-6684-9711-1.ch015

APA

Sujith T. S. & Sumathy, M. (2023). Citizens' Attitudes and Perceptions for Augmenting E-Governance Practices. In N. Baporikar (Ed.), Leadership and Governance for Sustainability (pp. 284-298). IGI Global. https://doi.org/10.4018/978-1-6684-9711-1.ch015

Chicago

Sujith T. S., and M. Sumathy. "Citizens' Attitudes and Perceptions for Augmenting E-Governance Practices." In Leadership and Governance for Sustainability, edited by Neeta Baporikar, 284-298. Hershey, PA: IGI Global, 2023. https://doi.org/10.4018/978-1-6684-9711-1.ch015

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Abstract

Kerala is a national leader in educational, sociocultural, and governmental changes. To enhance performance, efficiency, and service delivery quality, the state pioneered the adoption of people-centered e-Governance programmes. Strong foundations for the usage and use of information technology were established through literacy, education, socioeconomic factors, and people-centric development. Rule of law, participation, transparency, efficiency, equity, accountability, responsiveness, consensus, inclusivity, people friendliness, and accessibility are some of the key elements of good governance that e-Government helps government better implement by fostering trust between the public and the government through internet-based methods for involving citizens in the policy-making process and ensuring government accountability and transparency. The main purpose of the study is to find the E-governance services of Government and the researcher made an attempt to examine the attitude, perception and satisfaction of Citizens towards e-government services provided by the government of Kerala.

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