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Managing Guest Expectations and Safety With AI and Smart Solutions

Managing Guest Expectations and Safety With AI and Smart Solutions

Ruby Jindal, Harleen Kaur
Copyright: © 2024 |Pages: 22
ISBN13: 9798369319789|ISBN13 Softcover: 9798369348314|EISBN13: 9798369319796
DOI: 10.4018/979-8-3693-1978-9.ch006
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MLA

Jindal, Ruby, and Harleen Kaur. "Managing Guest Expectations and Safety With AI and Smart Solutions." Utilizing Smart Technology and AI in Hybrid Tourism and Hospitality, edited by Sanjeev Kumar, et al., IGI Global, 2024, pp. 118-139. https://doi.org/10.4018/979-8-3693-1978-9.ch006

APA

Jindal, R. & Kaur, H. (2024). Managing Guest Expectations and Safety With AI and Smart Solutions. In S. Kumar, M. Talukder, & A. Pego (Eds.), Utilizing Smart Technology and AI in Hybrid Tourism and Hospitality (pp. 118-139). IGI Global. https://doi.org/10.4018/979-8-3693-1978-9.ch006

Chicago

Jindal, Ruby, and Harleen Kaur. "Managing Guest Expectations and Safety With AI and Smart Solutions." In Utilizing Smart Technology and AI in Hybrid Tourism and Hospitality, edited by Sanjeev Kumar, Mohammad Badruddoza Talukder, and Ana Pego, 118-139. Hershey, PA: IGI Global, 2024. https://doi.org/10.4018/979-8-3693-1978-9.ch006

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Abstract

In this chapter, the authors delve into the transformative impact of artificial intelligence (AI) and smart solutions on the hospitality sector. They examine how these technologies are not only meeting guest expectations, but also enhancing safety measures. Topics covered include AI-driven personalization, cutting-edge communication tools, safety innovations, and the invaluable insights gained from data analysis. This chapter serves as an essential guide for industry experts, scholars, and students as they navigate the ever-evolving landscape of guest management and safety in our digital era.

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