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Information Quality Satisfaction of Communication Portals: A Study of Central Cyber

Information Quality Satisfaction of Communication Portals: A Study of Central Cyber

Kevin K.W. Ho
Copyright: © 2009 |Pages: 13
ISBN13: 9781605660240|ISBN10: 1605660248|ISBN13 Softcover: 9781616926304|EISBN13: 9781605660257
DOI: 10.4018/978-1-60566-024-0.ch015
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MLA

Ho, Kevin K.W. "Information Quality Satisfaction of Communication Portals: A Study of Central Cyber." Business Web Strategy: Design, Alignment, and Application, edited by Latif Al-Hakim and Massimo Memmola, IGI Global, 2009, pp. 264-276. https://doi.org/10.4018/978-1-60566-024-0.ch015

APA

Ho, K. K. (2009). Information Quality Satisfaction of Communication Portals: A Study of Central Cyber. In L. Al-Hakim & M. Memmola (Eds.), Business Web Strategy: Design, Alignment, and Application (pp. 264-276). IGI Global. https://doi.org/10.4018/978-1-60566-024-0.ch015

Chicago

Ho, Kevin K.W. "Information Quality Satisfaction of Communication Portals: A Study of Central Cyber." In Business Web Strategy: Design, Alignment, and Application, edited by Latif Al-Hakim and Massimo Memmola, 264-276. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-024-0.ch015

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Abstract

Information quality is critical for a communication portal because there are a myriad of information types, including textual, audio, video, and other complex information types, which an organization has to manage. In this study, we examine whether information generated from an in-house developed communication portal of the Hong Kong government would have higher quality than those sister portals developed by individual government departments using commercial packages. We conducted a surveybased study to understand how users evaluate the information quality of these communication portals. This portal case is interesting because (1) the Hong Kong government has invested millions of U.S. dollars in its implementation and (2) the number of potential users is huge (over 140,000).

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