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Developments of e-Government in Sri Lanka: Opportunities and Challenges

Developments of e-Government in Sri Lanka: Opportunities and Challenges

Kanishka Karunasena, Hepu Deng, Anuradha Karunasena
Copyright: © 2012 |Pages: 19
ISBN13: 9781466617407|ISBN10: 1466617403|EISBN13: 9781466617414
DOI: 10.4018/978-1-4666-1740-7.ch021
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MLA

Karunasena, Kanishka, et al. "Developments of e-Government in Sri Lanka: Opportunities and Challenges." Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 419-437. https://doi.org/10.4018/978-1-4666-1740-7.ch021

APA

Karunasena, K., Deng, H., & Karunasena, A. (2012). Developments of e-Government in Sri Lanka: Opportunities and Challenges. In I. Management Association (Ed.), Digital Democracy: Concepts, Methodologies, Tools, and Applications (pp. 419-437). IGI Global. https://doi.org/10.4018/978-1-4666-1740-7.ch021

Chicago

Karunasena, Kanishka, Hepu Deng, and Anuradha Karunasena. "Developments of e-Government in Sri Lanka: Opportunities and Challenges." In Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 419-437. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1740-7.ch021

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Abstract

This chapter investigates the status of e-Government development, explores the opportunities created for citizens and government, and identifies the challenges for an effective implementation of e-Government in Sri Lanka. The study reveals that the dissemination of public information online, the provision of call centre services, and the establishment of tele-centres in rural areas have generally improved the wellbeing of citizens. It further shows that the development of information and communication technology infrastructure and the taking of the human resource capacity building initiative in public organizations have had a positive impact on the performance of public organizations. The study, however, reveals that the continuous development of e-Government in Sri Lanka is troubled by the uneven access of rural citizens to e-Government services, the low e-Readiness of citizens, the delay in implementing major e-Government projects, and the insufficient funding for successfully implementing all the e-Government initiatives.

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