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New Trends in Service Science and Education for Service Innovation

New Trends in Service Science and Education for Service Innovation

Michitaka Kosaka, Kunio Shirahada
Copyright: © 2014 |Pages: 21
ISBN13: 9781466646636|ISBN10: 1466646632|EISBN13: 9781466646643
DOI: 10.4018/978-1-4666-4663-6.ch001
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MLA

Kosaka, Michitaka, and Kunio Shirahada. "New Trends in Service Science and Education for Service Innovation." Progressive Trends in Knowledge and System-Based Science for Service Innovation, edited by Michitaka Kosaka and Kunio Shirahada, IGI Global, 2014, pp. 1-21. https://doi.org/10.4018/978-1-4666-4663-6.ch001

APA

Kosaka, M. & Shirahada, K. (2014). New Trends in Service Science and Education for Service Innovation. In M. Kosaka & K. Shirahada (Eds.), Progressive Trends in Knowledge and System-Based Science for Service Innovation (pp. 1-21). IGI Global. https://doi.org/10.4018/978-1-4666-4663-6.ch001

Chicago

Kosaka, Michitaka, and Kunio Shirahada. "New Trends in Service Science and Education for Service Innovation." In Progressive Trends in Knowledge and System-Based Science for Service Innovation, edited by Michitaka Kosaka and Kunio Shirahada, 1-21. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4663-6.ch001

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Abstract

Service science is a new trans-disciplinary science and technology in the 21st century. In this chapter, firstly, new definitions of service and new directions for service are described for innovations in various industries. Service science should cover not only traditional service industries but also important basic industries such as information or manufacturing industries. Then, the importance of a system’s approach to creating service values is emphasized. In particular, system science and knowledge science are important from the viewpoint of maximizing service value. Finally, education for service innovation considering such trends is proposed and evaluated by implementing it as a management course for professionals in business.

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