An important book that starts by questioning what knowledge management really is and ends by arguing that it must be embedded firmly into organizational culture to succeed. Somewhere in between it offers us practical frameworks to actually make it all work.
– Paul Drake, University of Hull, United Kingdom
[Beyond Knowledge Management] describes a way to improve KM by shifting from a technological focus to a social focus. The authors' use of sociotechnology focuses attention on the argument that technology should be secondary to people. Coming from an academic background in the UK, the authors bring a wide variety of research and practical experience to the problem of why typical KM systems fail.
– Tom Warren, Technical Communication, Volume 52, No. 3, p. 387
The authors of the book are researchers specializing in the areas covered b this book. [Beyond Knowledge Management] includes a long list of references (13 pages) and a comprehensive review on existing frameworks, making it useful to the practitioners and managers involved in an organization's knowledge management practice. It is well-written.
– R. Qu, University of Notingham, UK, in Journal of the Operational Research Society (2005) 56, p. 477
The book succeeds superbly at creating a framework for understanding many of the various competing theories and languages in the field.
– Michael Gilbert, the Gilbert Center, in Nonprofit Online News (June 2006)