Norma Sutcliffe

Norma Sutcliffe is Assistant Professor at the School of Computer Science, Telecommunications and Information Systems in DePaul University. She holds a Ph.D. as well as an MBA from the University of California, Los Angeles. With extensive experience in industry, Dr. Sutcliffe has been a consultant for many Fortune 500 firms in evaluating IT needs, IT implementations, and IT strategies. Dr. Sutcliffe has worked as systems developer on mainframe and client/server systems as well. Her current research interests are in IT enabled organizational change, IT leadership behavior, and IT skills portfolio management. Her papers have appeared in Information & Management and proceedings of national conferences.

Publications

How Dependent Are Consumers on Others When Making Their Shopping Decisions?
How Dependent Are Consumers on Others When Making Their Shopping Decisions?
Makoto Nakayama, Yun Wan, Norma Sutcliffe. © 2013. 21 pages.
Consumers now have a variety of shopping information sources online and offline in making purchase decisions. How has the Web changed the perceptions of consumers regarding the...
How Dependent Are Consumers on Others When Making Their Shopping Decisions?
How Dependent Are Consumers on Others When Making Their Shopping Decisions?
Makoto Nakayama, Yun Wan, Norma Sutcliffe. © 2011. 21 pages.
Consumers now have a variety of shopping information sources online and offline in making purchase decisions. How has the Web changed the perceptions of consumers regarding the...
Price, Product Complexity, and Durability in Comparison Shopping
Price, Product Complexity, and Durability in Comparison Shopping
Makoto Nakayama, Norma Sutcliffe. © 2009. 16 pages.
This chapter examines how product price, product complexity and product durability influence consumers’ comparison shopping process. Frequently comparison shopping is equated...
Managing IT Skills Portfolios: Planning, Acquisition and Performance Evaluation
Managing IT Skills Portfolios: Planning, Acquisition and Performance Evaluation
Makoto Nakayama, Norma Sutcliffe. © 2005. 276 pages.
Managing for IT skills is never easy at the firm level. Technologies change constantly and rapidly. The supply and demand of IT skills fluctuate. Firms do not have commonly...
Skills, Management of Skills, and IT Skills Requirements
Skills, Management of Skills, and IT Skills Requirements
Makoto Nakayama, Norma Sutcliffe. © 2005. 25 pages.
Information technology (IT) skill shortages appear at the market level occasionally—usually for emerging technologies, unanticipated challenges, and/or unresolved issues such as...
An Approach for Managing IT Skills Portfolio
An Approach for Managing IT Skills Portfolio
Makoto Nakayama, Norma Sutcliffe. © 2005. 26 pages.
In this chapter, the focus is on best practice for IT skills portfolio management. To begin, we formulate the key principles or mission statement for IT skills portfolio...