Impact of SNS Behavior on Social Commerce Purchase Intention: Focusing on the Mediating Effect of Social Capital

Impact of SNS Behavior on Social Commerce Purchase Intention: Focusing on the Mediating Effect of Social Capital

Henry Ofori, Juyoung Kang
Copyright: © 2022 |Pages: 12
DOI: 10.4018/IJSI.309959
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Abstract

Social commerce, a subset of eCommerce that usually occurs on social media platforms, is currently revolutionizing eCommerce. Activities undertaken on SNS such as posting, commenting, liking, sharing, and reading on SNS have been described by literature to lead to sharing and giving social commerce-related information. But no study has focused on whether these SNS activities may influence purchase intention. As such, this paper sought to assess the influence of two main forms of SNS behavior (active and passive SNS behavior) on social commerce purchase intention as well as examine the mediating effect of online bridging and bonding social capital. The results further revealed that active SNS behavior has a positive influence while passive SNS behavior has a negative influence on purchase intention under social commerce. The results and contribution of this study regarding theory, practice, and future research are further discussed.
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Literature Review

Social Network Site Behavior

The concept of SNS behavior can be defined as the actions and inactions of individuals on SNS. Studies on SNS has described it to be either participating and browsing (Horng & Wu, 2020), or interaction and non-interaction (Burnett, 2000). In the nutshell, SNS behavior can be portrayed in two forms, active and passive SNS behavior. Active SNS behavior is the act of posting messages, commenting, liking, and sharing content on SNS with the aim of humor, creating emotional support, promoting a product or service, among others (Burnett, 2000; Horng & Wu, 2020). It can be deduced from other previous studies that SNS behavior (active and passive) is underscored by constructs usage, frequency of usage, interaction among its users (Ellison, Steinfield, & Lampe, 2007; Phua, Jin, & Kim, 2017; Shane-Simpson, Manago, Gaggi, & Gillespie-Lynch, 2018) Based on these constructs SNS behavior has been found to create bridging social capital on Twitter and bonding social capital on Facebook (Shane-Simpson et al., 2018). Also, based on these underlining constructs of SNS behavior and theories such as social influence, social impact, and social interaction, SNS behavior influences behavioral intentions. Therefore, in this study we expect that SNS behavior (Active and Passive SNS behavior strong effect on purchase intention under social commerce.

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