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TopMethodological Approach
The present study aims to analyse how three models - Marciniak, SSAM and Nonaka - from distinct areas of knowledge are correlated regarding knowledge management approach in shared service centres.
In order to pursue this research, the work developed follow an exploratory investigation that, according to Raymond Quivy (1998), does not seek to verify hypotheses nor to collect or analyse specific data, but rather to open up avenues for reflection, to extend or define the horizons of reading, becoming aware of the dimensions and aspects of the subject of research. Additionally, this methodology allows to identify false problems, unconscious results of our assumptions or prejudices.
The present work follows a constructivist paradigm, methodologically supported in the construction instead of the verification, following a qualitative approach. Unlike quantitative research, qualitative methods consider the interaction of the researcher with the field and its members as an explicit part of the production of knowledge. The subjectivity of the researcher and the objects studied are part of the research process (Flick, 2014).
In addition, different perspectives of the validity of research according to the paradigm coexist. According to a positivist paradigm, one argues for rigor in the application of the method. However, in a constructivist paradigm, methodological rigor is not neglected, it is argued that it is not the methods that allow “truth” but rather the processes of interpretation (Lincoln & Guba, 2003).
Following the assumptions presented, based on literature review, accepted theories, published scientific papers and the authors' experience, a new approach was developed and presented in the area of Organizational Knowledge Management.