User Satisfaction with EDI: An Empirical Investigation

User Satisfaction with EDI: An Empirical Investigation

Mary C. Jones (Mississippi State University, USA) and Robert C. Beatty (Texas Christian University, USA)
Copyright: © 2001 |Pages: 10
DOI: 10.4018/irmj.2001040102
OnDemand PDF Download:
$37.50

Abstract

This study was undertaken to identify antecedents of user satisfaction with EDI systems by surveying key end users of EDI in a variety of firms across the United States. Although there is much empirical evidence about factors underlying EDI adoption and implementation, there is little information from the perspective of the end user. The vast majority of what we know about EDI success (or failure) is based on the EDI manager’s or IT perspective. However, there is evidence that suggests if users are not satisfied with a system, they will not use it. Thus, a study of user satisfaction with EDI can provide firms seeking to better leverage their EDI investment with a different and useful perspective on factors that underlie EDI. Two findings indicate that the greater the perceived benefits of EDI, the greater the user satisfaction; and the more compatible EDI is with existing organizational practices and systems, the more satisfied the users are with the system. Although EDI managers may have suspected this was true, empirical support of heretofore largely anecdotal evidence has several implications for successfully managing EDI adoption and integration. These implications hold not only for the adopting firm, but also for firms that may require, or are considering requiring, trading partners to implement EDI. Finally, implications for future EDI research are discussed.

Complete Article List

Search this Journal:
Reset
Open Access Articles: Forthcoming
Volume 30: 4 Issues (2017): 1 Released, 3 Forthcoming
Volume 29: 4 Issues (2016)
Volume 28: 4 Issues (2015)
Volume 27: 4 Issues (2014)
Volume 26: 4 Issues (2013)
Volume 25: 4 Issues (2012)
Volume 24: 4 Issues (2011)
Volume 23: 4 Issues (2010)
Volume 22: 4 Issues (2009)
Volume 21: 4 Issues (2008)
Volume 20: 4 Issues (2007)
Volume 19: 4 Issues (2006)
Volume 18: 4 Issues (2005)
Volume 17: 4 Issues (2004)
Volume 16: 4 Issues (2003)
Volume 15: 4 Issues (2002)
Volume 14: 4 Issues (2001)
Volume 13: 4 Issues (2000)
Volume 12: 4 Issues (1999)
Volume 11: 4 Issues (1998)
Volume 10: 4 Issues (1997)
Volume 9: 4 Issues (1996)
Volume 8: 4 Issues (1995)
Volume 7: 4 Issues (1994)
Volume 6: 4 Issues (1993)
Volume 5: 4 Issues (1992)
Volume 4: 4 Issues (1991)
Volume 3: 4 Issues (1990)
Volume 2: 4 Issues (1989)
Volume 1: 1 Issue (1988)
View Complete Journal Contents Listing